Legal

Refund policy

Last updated October 24, 2026 · Creative 360 Pro LLC

This Refund Policy is part of the Agreement between you and Creative 360 Pro LLC. Our services are professional labor and time reserved for your business, so they are not refundable once work has started.

Monthly marketing services

Monthly fees for SEO, Google Ads management, social media, AI services and other recurring services are non-refundable and are not prorated for partial months. Paying in advance reserves our team's time for your account.

Website design and development

  • Deposits and kickoff payments are non-refundable once the project has been scheduled or work has started.
  • Milestone payments are non-refundable once the related milestone is delivered.
  • Satisfaction guarantee: we revise your design until you love it, within the agreed Scope. This guarantee is satisfied by revisions, not refunds.

Setup, audit and one-time fees

Setup fees, audits, migrations, strategy sessions and other one-time services are non-refundable once delivered or started.

Advertising spend

Ad spend is paid directly to Google, Meta, Microsoft or another platform from your own account. We cannot refund ad spend. Refund requests for ad spend must go to the platform under its own policies.

Hosting

Hosting fees are non-refundable and are not prorated. See our Website Hosting & Ownership Policy.

Billing errors

If we charge you in error, such as a duplicate charge or an amount that does not match your agreement, email us within thirty (30) days of the charge. Confirmed billing errors are refunded to the original payment method within ten (10) business days.

How to contact us

Email Hello@creative360pro.com with your business name, invoice number and the reason for your request, or call (973) 563-1729. Do not open a dispute with your bank before contacting us. See our Payment & Chargeback Policy.

Questions & answers

Refund questions, answered simply

Still have a question? Call (973) 563-1729 or send us a message.

Refunds depend on the service, what you paid for, and how much of the work has been completed. Our Refund Policy explains when a refund may apply and when it does not. If you think you are owed one, contact us so we can review your account. The full Refund Policy text governs every decision.

Ad spend that has already run on Google, Meta or another platform has been used and generally cannot be returned by us. Since your ad accounts belong to you, billing questions about those platforms follow each platform's own rules. Our management fees are covered separately in the Refund Policy.

Work already delivered is considered in any refund review, since time and labor have gone into it. Research, setup, design and content are examples of work that may already be finished. The full Refund Policy and your signed agreement explain how completed and partly completed work is treated.

Phone (973) 563-1729 or send a letter to our Clifton office with your name, business name and the reason for your request. We review it against the Refund Policy and your agreement, then explain the outcome in plain English. Keeping invoices or receipts handy will speed things up.

Timing depends on your payment method and the details of the request, and the full Refund Policy explains the process. Once a refund is approved, it is returned through the original payment method where possible. Your bank or card issuer may need extra time to post it to your account.