This policy explains who owns what, how hosting works and what happens to your website when your services with Creative 360 Pro LLC end. It is part of the Agreement and applies to all clients in 2026, 2027 and after.
Hosting is part of your marketing plan
Website hosting, maintenance, security and backups are provided as part of an active marketing or website care agreement. Hosting is not offered as a stand-alone service. It continues only while your marketing agreement (for example SEO) is active and paid.
When your agreement ends, hosting ends
When your SEO or marketing agreement ends for any reason, your hosting account is terminated at the end of your final paid term. This includes non-renewal, early termination, termination for non-payment and termination after a chargeback.
Moving your website: the migration fee
If you want your website moved to you or to another provider, you must request a migration in writing and pay a one-time migration fee of $750 before the transfer begins. The migration includes:
- A complete backup of your website files and database, or a transfer of the project to your own account for hosted platforms such as Framer, Webflow, Shopify or WordPress.com.
- Help transferring your domain and DNS records to your new provider.
- One coordination call with you or your new agency.
After the transfer, you and your new provider are fully responsible for hosting, updates, security, backups and any issues with the website. Additional help after migration is billed at our standard hourly rate.
Deadline to request a migration
You must request and pay for migration within thirty (30) days after hosting ends. After that, your website, files and backups may be permanently deleted and cannot be recovered.
Unpaid balances
We do not transfer websites, files, domains or account ownership until all balances, including remaining term fees and the migration fee, are paid in full.
Who owns what
- Your domain name: you. We recommend it is registered in your name. If we registered it for you, we will transfer it after your balance is paid.
- Your content: text, photos, logos and materials you provide remain yours.
- Your website design: once paid in full, you own the final design and content created for you.
- Our tools: our templates, code libraries, plugins we developed, processes and know-how remain ours. You keep a license to use those included in your website.
- Third-party licenses: premium themes, plugins, fonts, stock images and software licensed through our accounts do not transfer. You may need to purchase your own licenses after migration.
- Call tracking numbers and our software accounts: these belong to us and are not transferable.
- Marketing accounts: your Google Business Profile, Google Ads, Analytics, Search Console and social media accounts belong to you. We remove our access when services end.
Questions
Hello@creative360pro.com · (973) 563-1729