Legal

Payment & chargeback policy

Last updated October 24, 2026 · Creative 360 Pro LLC

This policy is part of the Agreement between you and Creative 360 Pro LLC. It explains how billing works and how to resolve any billing question quickly and fairly.

How we bill

  • Payments are processed securely through Authorize.net by card or ACH.
  • By accepting the Agreement, you authorize recurring charges to your payment method on file for all fees due under the Agreement, including renewal terms, until all terms have ended and all balances are paid.
  • Charges appear on your statement under the name Creative 360 Pro or a similar descriptor.
  • You must keep a valid payment method on file. If a payment fails, we will retry it and notify you. Services may be paused after ten (10) days of non-payment. Billing and the term continue while services are paused.

Always contact us first

If you have any question about a charge, contact us before contacting your bank or card issuer: email Hello@creative360pro.com or call (973) 563-1729. We will respond within two (2) business days and work to resolve it within ten (10) business days. Most questions are resolved in a single conversation.

Proof of services

We keep detailed records for every client, including your signed or accepted agreement with date, time and IP address, your payment authorization, monthly reports, dashboards, task and change logs, deliverables, emails and call notes. These records show the services we provided and the charges you authorized.

Chargebacks and payment disputes

  • Opening a chargeback or payment dispute for a charge you authorized, or for services we delivered, without first contacting us is a breach of the Agreement.
  • We will contest every dispute by providing your agreement, payment authorization, accepted policies and proof of services to our payment processor and your card issuer, following card network and Authorize.net procedures.
  • While a dispute is open, services are suspended. Billing and the term continue.
  • If a dispute is filed, the remaining fees for the current term become due immediately, along with any dispute or chargeback fees charged to us, and reasonable collection costs and attorney fees as permitted by law.
  • If a dispute is decided in our favor, any amount returned to you in the meantime is due immediately.
  • Unpaid balances may be referred to a collection agency or pursued in the courts of Passaic County, New Jersey.

Nothing in this policy limits any right you have under applicable law. We never charge amounts you have not authorized under the Agreement.

Refunds

See our Refund Policy. Confirmed billing errors are always refunded.

Questions & answers

Billing and payment questions

Still have a question? Call (973) 563-1729 or send us a message.

Accepted payment methods are listed on your invoice and in our Payment Policy. Your proposal or agreement shows the amounts, due dates and billing schedule before any work begins. If you prefer a different method, call us at (973) 563-1729 and we will tell you what options are available.

Billing timing is set in your signed agreement and depends on the services you choose. Ongoing work such as campaign management typically follows a regular schedule, while one-time projects may be billed in stages. The full Payment Policy and your agreement govern the exact dates and amounts.

Ad spend is usually separate from our management fee, because you pay Google, Meta or another platform directly for the ads that run. Your proposal shows our fee and the recommended ad budget as separate items. That way you always know what goes to the platform and what goes to us.

If a payment is late or fails, we will contact you to sort it out. The Payment Policy explains how late or failed payments are handled, including any effect on ongoing services. Let us know early if something has changed on your end, and we will work with you on a solution.

For billing questions, call Creative 360 Pro at (973) 563-1729 or write to us at 51 Frances St, Clifton, NJ 07014. Have your invoice number or business name ready so we can find your account quickly. The full Payment Policy text governs all billing terms.