Legal

Cancellation & auto-renewal

Last updated October 24, 2026 · Creative 360 Pro LLC

This policy explains exactly how terms, renewals and cancellations work at Creative 360 Pro LLC. We keep these terms clear on purpose so there are no surprises.

Six-month terms

  • Every monthly marketing agreement starts with a six (6) month Initial Term.
  • The agreement automatically renews for additional six (6) month terms at the then-current rate.
  • You cannot cancel in the middle of a term. Ending early makes the remaining fees for the current term due immediately (see Terms, section 5).

How to cancel (non-renewal)

To stop your agreement from renewing, you must give written notice of non-renewal at least thirty (30) days before the last day of your current term.

  1. Email Hello@creative360pro.com from the email address on your account.
  2. Use the subject line "Notice of Non-Renewal" and include your business name and website.
  3. We will confirm receipt in writing within two (2) business days. Your notice is effective only once we confirm it. If you do not receive confirmation, call (973) 563-1729.

The following do not count as notice: phone calls, voicemails, text messages, social media messages, chat messages, telling an employee verbally, removing our access to your accounts, stopping payment, or opening a bank dispute.

If notice is late

If we receive your notice less than thirty (30) days before your term ends, the agreement renews for one more six-month term and ends at the end of that term. Fees for that term remain due.

Renewal reminders

We will email a reminder to the address on your account at least thirty (30) days and no more than sixty (60) days before each automatic renewal, stating the renewal date, the renewal term and how to cancel.

What happens when your agreement ends

  • Services continue through the last day of your final paid term.
  • All balances must be paid in full.
  • Website hosting ends with your marketing agreement. See our Website Hosting & Ownership Policy for migration options and the $750 migration fee.
  • We remove our access to your accounts and return any ownership we hold for you once your balance is paid.

Our right to end services

We may suspend or end services for non-payment, chargebacks, breach of the Agreement or abusive conduct toward our team. Remaining fees for the current term become due.

Questions & answers

Canceling your services: what to expect

Still have a question? Call (973) 563-1729 or send us a message.

To cancel, contact us in writing or call (973) 563-1729 and tell us which services you want to stop. We confirm the request and the date your services end. The Cancellation Policy and your signed agreement set out any notice required, so review both before you decide.

Any notice period is stated in your signed agreement and the Cancellation Policy, and it can vary by service. We go over these terms with you before you sign so there are no surprises later. If you are unsure what applies to your account, call us and we will walk you through it.

Your campaigns are paused or handed back to you, based on what you prefer and what your agreement says. Because your Google Ads account and Google Business Profile belong to you, they stay with your business. We can pause ads before our access ends so nothing keeps spending without oversight.

Yes, your ad accounts, Google Business Profile and analytics belong to your business and stay with you after you cancel. We remove our access once the handoff is complete. Ownership of your website, domain and other assets is explained in our Hosting & Ownership Policy and your agreement.

Pausing may be an option for some services, such as ad campaigns during a slow season. Whether it fits depends on the service and your agreement, so talk with us before deciding. The full Cancellation Policy governs, and we will explain your choices in plain English.